Role: Revenues Officer REF 17988
Contract Length: Until 31st December 2024
Location: Basildon
IR35: Inside
Pay Rate to Intermediary: £25.05 per hour
Spinwell is recruiting for a Revenues Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE REVENUES OFFICER
- Communicate with taxpayers and other interested persons, predominantly by telephone, to identify occupiers, owners for liabilities, discounts and disregards.
- To facilitate payment of Council Tax by ensuring that demand notices and other documentation are issued to tax payers as appropriate. Implement methods of payment, refunds and other transactions as necessary.
- Serve various legal notices and invoices for all debt types, implementing payment agreements and take appropriate action for collection and recovery in accordance with guidelines, taking ownership of monitoring accounts and payment arrangements.
- Ensure that appropriate methods of enforcement and sanctions are pursued, having regard to the means and circumstances of debtors, ensuring that due regard is taken in vulnerable cases.
- Ensure that appropriate methods of enforcement and sanctions are pursued, having regard to the means and circumstances of debtors, ensuring that due regard is taken in vulnerable cases.
- Maintain knowledge of Council Tax and Benefits legislation, including debt collection, enforcement and insolvency law, ensuring that processes and decisions apply in accordance with law and policy guidelines.
- To represent the council in court hearings for all debt types.
- Ensure that communications with DWP through the Customer Information System (CIS) or its equivalent are properly implemented and undertaken by the relevant staff in accordance with agreed procedures.
- To identify cases of hardship or other circumstances where a debt may be irrecoverable and to make recommendations for write-offs, referring debtors to local welfare benefits and debt counselling groups where appropriate.
- Liaise with other staff as appropriate in relation to the collection and enforcement of all debt types owed to the Council.
- Liaise with enforcement agents, the Police, Courts and with other external collection and enforcement agents to seek to obtain prompt and correct settlement of debts.
- To liaise with all internal and external partners as required.
SKILLS/EXPERIENCE OF THE REVENUES OFFICER
- Demonstrable experience of working in a recovery section or in a similar environment dealing with the collection of various debt types
- A good working knowledge of Council Tax and NNDR law and procedures
- Experience of customer/public contact demonstrating good communication and interpersonal skills
- Experience of accurately maintaining and interpreting personal and financial data
- Experience of using office information systems, specifically CIVICA.
If you are a Revenues Officer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us