Role: Recovery Officer REF 18424
Contract Length: 3 - 6 months
Location: Hybrid/Benfleet - 1 day per week in office
IR35: Inside
Pay Rate to Intermediary: £25 per hour
Spinwell is recruiting for a Recovery Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE RECOVERY OFFICER
- To assist with the administration of systems reports and a wide range of recovery methods, including reminders, Final notices, Summonses, 14 day notices, enforcement, charging orders, and insolvency.
- Assessing customers income/expenditure, make special payment arrangements at all stages of recovery, reviewing and monitoring as necessary. Liaise with other stakeholders such as Peabody, Stepchange and CAB.
- Responding to enquiries by letter, email, and in person, as required with a preference to digital communications where available.
- Instigating and reviewing Attachment of Earning Orders and deductions from Income Support, Job Seekers Allowance, Earnings Support Allowance or Universal Credit, ensuring payments are received and allocated correctly.
- Providing support both before and at Court or Valuation Tribunal, preparing paperwork or evidence and dealing with customer queries and making payment arrangements.
- Tracing absconded customers, using internal and third party systems.
- Identifying irrecoverable debts, undertake all relevant checks, and prepare documentation to recommend write off.
- Through ongoing training, maintain a detailed knowledge of procedures, legislation and case-law, relating to the recovery and enforcement of debts.
- Ensuring accurate case selection for Enforcement, liaising with the Enforcement Agents, and updating both our and third party systems.
- Checking and actioning monthly reports at various stages of recovery to maximise collections.
SKILLS/EXPERIENCE OF THE RECOVERY OFFICER
- Have experience and knowledge of Council Tax or Business Rates
- Have experience of Microsoft Office and a revenues system, ideally but not limited to Civica Open Revenues
- Have good verbal and written communication skills, with the ability to support and negotiate with customers and stakeholders in calm, sensitive way in difficult situations
- Have the ability to demonstrate awareness and understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs
If you are a Recovery Officer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us