Network Engineer
Permanent
Fully onsite in Cambridge
£37,338 - £44,962 per annum
Spinwell is recruiting for a Network Engineer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE NETWORK ENGINEER
- Infrastructure – Support of the telephony network and pager systems plus all CAB rooms and the Addenbrookes Data Centre Environment
- Estates Business Service (EBS) – Support IT for Capital, Estates and Facilities
- Operations – Contact Centre handling inbound and outbound for the hospital
- Service Delivery – Projects
- Administration – Supporting all teams
SKILLS/EXPERIENCE OF THE NETWORK ENGINEER
Technical Skills and Knowledge:
- Configure telephony systems – Including IVR’s and queueing functions
- Provision telephony where required – including jumpering and re-routing of cabling between wiring centres
- Troubleshoot faults within telephony/paging services and the supporting hardware – VoIP and Analogue
- Support the CAB room and Data Centre Environments, including monitoring via Jacarta
- Customer advice and support – ISTM knowledge or a comparable problem/incident management system.
- Safe configuration of operationally critical systems and applications
- Have the ability to show empathy and understanding to end users
- Liaise confidently & professionally with internal and external 3rd parties
- Undertake 1st, 2ndand 3rd line system, software and hardware support enquires.
- Provide quality, customer focussed support to the Infrastructure service desk at all times
Technical Process Knowledge:
- Incident Management – Manage incidents effectively and provide 1st time fixes where possible
- Problem Management – Identify trends to look at resolving root causes of incident
- Change Management – Understands and has used RFC processes previously
- Continuous Improvement – eg identify areas that could benefit from IVR reviews or creation
- SLA management – Works to the pre-defined service levels and understands prioritisation
- Project management Framework knowledge (Prince2/ Agile)
- Work with support agencies and 3rd parties to resolve incidents and problems
- Liaise with Senior Managers
- Comply with Trust information governance standards
Essential:
- Customer focus
- Good communicator
- Good organisational skills
- Have the ability to work collaboratively and independently
- Ability to communicate with senior managers transparently
- Have a logical approach to problem solving
- A natural enthusiasm for technology and learning
If you are a Network Engineer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
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