Role: Senior Service Designer
Contract Length: 6 months
Location: Hybrid/London – 3 days on site per week
IR35: Inside
Pay Rate to Intermediary: £600 per day
Security Clearance: DV requested
Spinwell is recruiting for a Senior Service Designer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SENIOR SERVICE DESIGNER
- Work with the Service Design Lead to direct design work for the Service Design Team within the Service Design & Transition Team
- Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team
- Line Management responsibilities for the Service Design Team
- Help set the direction so that the Service Design Team designs clear, simple and consistent Services but that achieve the value that Users desire
- Concisely document Design decisions and any associated risks
- Take an active role in the planning of future projects to ensure that Service Design & Transition is considered during the Demand phase
- Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels
- Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement
- Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively
SKILLS/EXPERIENCE OF THE SENIOR SERVICE DESIGNER
- Experience of designing Services to meet user needs
- Have a good understanding of Service Design methods and practice
- Experience of using data and user feedback to design and improve Services
- Experience of turning designs into functioning Services
- A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
- Experience of mentoring and guiding colleagues
- Experience of working within an agile environment
- Knowledge and experience of ITIL 4
- Knowledge and experience of Agile
- Knowledge and experience of Prince and/or other Project Methodologies/frameworks
- A good understanding of IT hardware layers and typical deployment models
- Have the ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
- A high level of written and verbal communication skills
If you are a Senior Service Designer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us